Privacy Policy

This privacy policy explains who we are, how we collect, use and disclose your personal data and how you can exercise your privacy rights. We are always at your disposal for any questions, suggestions or complaints about data protection. If you have any questions, suggestions or complaints about our use of your data or this privacy policy, please contact us at [email protected].

We are bgless ("Operator", "We", "Us"). This privacy policy applies to visitors and users of our background removal service, including our website and API services (each, a "Service", or together, the "Services").

Children: In this policy, children are persons under the age of 13 years old or the minimum age required by applicable laws to provide lawful consent to personal data processing.

The Services and our content are not directed at children. Children are not permitted to sign up for any of the Services. Children may not access or use any of our Services.

We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without valid consent from someone with parental responsibility, where required, we will delete that information as quickly as possible.

1. How we process your personal data

1.1 Information you provide us directly

When you use our Services we collect personal data: for example, we may ask you to provide your name, email address, marketing preferences, subscription type to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. We'll make it clear what data we collect, and the reasons why we collect it.

We also collect any messages you send to us. We use this information to operate, maintain, and provide the features and functionality of our services to you, to correspond with you, and to address any issues you raise about our Services.

If you don't provide your personal data to us, you may not be able to access or use certain features of our Services or your experience of using our Services may not be as enjoyable.

If you include another person's personal data in your files or images uploaded (including photos, images or other identifiable data), it is your responsibility to notify them of this privacy policy, how their personal data may be processed by us and, where required, obtaining their clear and unambiguous consent to do so.

1.2 Information we receive from third parties

We may receive information about you from third parties. For example, if you access our Services through a third-party connection or log-in (e.g. through Google, GitHub, or Discord), that third party may pass certain information about your use of its service to us. This information could include, for example, your name and email address, and any other information that you have permitted the third party to share with us.

You should always review, and if necessary, adjust your privacy settings on third-party services before linking or connecting them to our Services. You may also unlink your third party account from our Services by adjusting your settings on the third-party service.

1.3 Information we collect through your use of our Services

Our web server collects data that your Internet browser communicates to us, including the IP address of the requesting computer, location data, device or app data, together with the date, time, the request, which file is requested (name and URL), the amount of data transferred to you, a message as to whether the request was successful, identification data of the browser and operating system used, and the website from which the access was made.

We also collect information about how you have interacted with our Services, such as the pages you view, the links you click, the features you use, session duration, if you login to your account and purchasing behaviour. Collecting this information enables us to better understand how people are using our Services and we use this information for our internal analytics purposes to improve the quality and relevance of our Services.

2. Your images and privacy

Your uploaded images are automatically deleted. To reduce risks like unauthorized access, data manipulation, and loss, bgless ensures that no image data is stored permanently. Your uploaded images are deleted typically within 60 minutes, guaranteeing no retrieval of any data after 90 days.

We process your images solely for the purpose of background removal and do not use them for any other purposes unless you explicitly consent to help us improve our AI models.

3. Data security

3.1 Encryption and secure transfer

We implement stringent encryption protocols to safeguard your data against unauthorized access while in transit. Our API is accessible solely through HTTPS, meaning your data is transferred over encrypted and secure channels.

3.2 Data isolation

We ensure the confidentiality of your image data by isolating it from other data types, even when processed on the same server. Access is tightly controlled and limited to a select group of skilled employees, ensuring your data remains private and secure.

3.3 Infrastructure security

Our hosting infrastructure is fortified with advanced security measures, offering you the highest level of protection. We maintain:

Redundant systems to ensure service reliability
24/7 monitoring for optimal performance and availability
Regular security enhancements and updates
Automated recovery measures

4. How we use your information

We use the information we collect to:

Provide, operate, and maintain our background removal services
Process your images and deliver results
Manage your account and subscription
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with our Services
Improve our Services and develop new features
Process transactions and send related information
Send marketing communications (with your consent)

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers: We may share information with third-party service providers who perform services on our behalf
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In connection with any merger, sale of assets, or acquisition
Consent: With your explicit consent for any other purpose

6. Data retention

Images: Automatically deleted within 60 minutes, with guaranteed deletion within 90 days
Account Information: Retained while your account is active or as needed to provide services
Usage Data: Retained for analytical purposes in anonymized form

7. Your rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your information
Objection: Object to processing of your information
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

10. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: [email protected]
Website: Contact us

Last updated: January 2025